Eatelligence (operated by Salvatore Rincione, sole trader, ABN registered, Sydney NSW) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
1. Who We Are
Eatelligence is a Sydney-based business that operates a SaaS online ordering platform for hospitality businesses and provides digital agency services including web design, SEO, digital marketing, branding, eCommerce development, and app development. References to "we", "us" or "our" in this policy refer to Eatelligence.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Identity data: Your name, business name, job title
- Contact data: Email address, phone number, postal address
- Transaction data: Details about services you purchase from us or payments made
- Technical data: IP address, browser type and version, time zone, operating system and platform
- Usage data: Information about how you use our website and platform
- Marketing data: Your preferences for receiving marketing communications
- Communications: Records of correspondence if you contact us
We collect this information when you: complete a contact form on our website; subscribe to our newsletter or email communications; book a demo or strategy call; use our platform as a customer or end-user; communicate with us by phone, email, or other means.
3. How We Collect Your Information
We use different methods to collect data from and about you, including:
- Direct interactions: You provide information by filling in forms, corresponding with us, or using our platform.
- Automated technologies: We automatically collect technical data using cookies, server logs, and similar tracking technologies as you interact with our website.
- Third parties: We may receive data from analytics providers (e.g. Google Analytics), advertising networks, and payment processors.
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage the services you have requested
- To respond to your enquiries and fulfil service bookings
- To process payments and manage billing
- To send you marketing communications (where you have opted in)
- To improve our website, products, and services
- To comply with our legal and regulatory obligations
- To detect and prevent fraud, abuse, or security threats
We will only send you marketing communications if you have given your consent or where we have a legitimate interest in doing so. You may opt out at any time by clicking the unsubscribe link in any email or by contacting us directly.
5. Disclosure of Your Information
We may share your personal information with:
- Service providers: Third-party vendors who help us operate our business (e.g. payment processors, cloud hosting providers, email service providers). These parties are bound by confidentiality obligations.
- Professional advisers: Lawyers, accountants, auditors, and insurers who provide professional services to us.
- Regulators and authorities: Government bodies, law enforcement, and other authorities where required by law.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Overseas Disclosure
Some of our third-party service providers are based outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in accordance with the Australian Privacy Principles or a comparable privacy standard.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can control cookies through your browser settings. Please note that disabling some cookies may affect the functionality of our website.
We use Google Analytics to understand website usage patterns. Data collected by Google Analytics is subject to Google's privacy policy.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure.
9. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, or reporting requirements. When personal information is no longer required, we securely destroy or de-identify it.
10. Your Rights
Under the Privacy Act 1988 (Cth), you have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Make a complaint about how we have handled your personal information
- Opt out of direct marketing communications at any time
To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
12. Complaints
If you believe we have breached the Australian Privacy Principles or this Privacy Policy, please contact us first so we can try to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
14. Contact Us
For privacy-related enquiries, corrections, or complaints, please contact:
- Eatelligence (Salvatore Rincione, Sole Trader)
- Email: hello@eatelligence.au
- Phone: +61 410 109 410
- Location: Sydney, NSW, Australia